Desktop Support Engineer: Roles and Responsibilities



Desktop support engineers are professional support to assist clients with hardware and software issues. Their duty is to provide technical assistance on site or online, including computer hardware configuration, programme installation and updating and troubleshooting with simple IT problems. So let’s know about desktop support engineer roles and responsibilities.

The role of a Desktop Support Engineer

In today’s modern-day era, nearly every business in the world is running on computers. Regardless of their size, every company has its own IT infrastructure that they rely on to get day-to-day tasks done. The roles and responsibilities of a desktop support engineer become an essential part of many businesses maintaining this IT infrastructure. It is where a desktop support engineer comes in. Basically, a desktop support engineer is an IT professional responsible for fixing problems within organizations from computers and laptops to security and server software or network. They usually handle IT concerns affecting businesses during work hours.

They help maintain office equipment, including break-fix and limited technical guidance and support. It fixes any software related issues on a user’s computer and companies’ networks, phones, and printers.

Source: Source One

Responsibilities of a Desktop Support Engineer

  • Comprehensive device and device support is the primary responsibility of a Desktop Service Engineer.
  • Desktop support engineers are in charge of deploying, maintaining, and assisting hardware and applications in their day-to-day operations. They are responsible for mobile devices and software and consult on issues about the network environment.
  • In certain workplaces, they also must provide office facilities such as computers, phones, and video conference technology.
  • Since machine problems may occur at any moment, several improvements, including night and weekends, can occur for Desktop Support Engineers.
  • Although they can access other workers’ computers almost and usually from their offices or desks. They can fly to workplaces and server rooms mostly to gather and move heavy machinery and materials.

What are the day-to-day responsibilities of a Desktop Support Engineer?

  • Head of ongoing maintenance and future desktop preparation of the business (desktop support, data network, servers).
  • Working with existing suppliers for analyzing the latest available technologies and to advise management on the application of this technology.
  • IT support and architecture teams advising to ensure that network extension programs fulfil the company’s plans.
  • Technical IT problems helping, diagnosing, and troubleshooting.
  • Output monitoring and feedback for the company’s desktop infrastructure.
  • To support user efficiency, discover and address application and systems problems.
  • Test web apps and device updates to figure out how desktop challenges are being fixed.
  • Install, set up, and evaluate a selection of consumer workstation technology programs.
  • Awareness and utilization of network technology and the internet in the areas of desktop and laptop computer applications.
  • Network link research.

Desktop Support Engineer Requirements

  • Bachelor’s degree in Computer Science or Information Technology.
  • Proven experience working as a Desktop Support Engineer or Support Technician.
  • Computer hardware devices, chipsets, memory, and peripheral computer accessories specialized information.
  • Awareness of common programs, applications, and remote connection systems.
  • Capable of addressing complicated hardware and software challenges.
  • Ability to work and travel after hours, if needed.
  • Outstanding interpersonal capacities.
  • Strong listening skills, written and verbal.

Desktop Engineer Skills and Knowledge

Expertise needed to work as a desktop engineer:

A certain number of important skills are needed to excel as a Desktop Engineer. The IT systems we usually use, such as MS, Windows, OS X, Linux, iOS, and Android, will be needed for the employer. Related professional expertise should be given for candidates with:

  1. Applications and goods, Windows, Linux, and Mac OS environment
  2. Workstation, notebook, and peripheral design
  3. Offsite user control and remote error resolution
  4. Digital private network setup (VPN) configuration and validation
  5. Basic monitoring of networks, such as customer support
  6. Resources like: virus-free applications, Microsoft active directory or cloud platforms
  7. Problem solving and separation by temporary patches
  8. Written writing and speech skills are outstanding.
  9. Knowledge of network management practices and programs against viruses
  10. Excellent multi-task capabilities for problem-solving
  11. Computer and device architecture proved skills.
  12. High-quality desktop support in a commercial setting

A desktop support engineer must consider himself a team player to ensure that communication is seamless and fluent in writing and speaking. A Desktop Help Analyst has a polite and diplomatic attitude.

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Background and Education

In general, desktop support engineers must graduate in Computer Science or some other degree in IT (engineering, Information Technology, etc.). Companies also need demonstrated work experience as technicians of service or desktop support. Some certifications could also be helpful in the course of arriving as a desktop service technician.

Desktop Engineer Salary

Desktop Support Engineers are known as Computer Support Professionals, a category which earns an average annual median salary of $60,000. Expert and information practitioners will earn up to $100,000 for higher technological abilities that result in $200,000 in salaries. Positions at entry-level normally pay $35,000 a year.

Thanks to the rising dependence on robots, jobs are projected to rise by ten per cent from 2018 to 2028, which is more rapidly than normal for all jobs, for computer support professionals, such as desktop support engineers. According to the Bureau of Labor Statistics, 83,100 new jobs will be generated by 2028.

How much does a freelance Desktop Support Engineer charge?

On average, we can get about $84 per hour from a Freelance Desktop Support expert. It is equal to $672 a day when extrapolated to a total of 8 hours working day. (index map freelancer, June 2020).

Opportunities in Desktop Engineering

Greater enterprises with a large technical framework may have various teams working with their respective business areas. A transfer to a professional specialized in challenging technological environments is feasible thanks to experience.

The position of the team or department leader is another option. It will include the supervision of a staff department work department’s work, the coordination of regular maintenance plans, and the control of the company’s entire organizational support. Freelancing is also a perfect opportunity for developing our careers. The role could involve delivering request facilities in hardware, software, or application environment for large businesses. Contracts are often given short or long term depending on the length of the project.

Alternatively, we may choose to perform other IT positions, like system developers or network engineers.