Complete Guide To IT Infrastructure Management Services


For any sized firm or government agency, the quickly expanding execution of today’s technology builds unique and crucial business challenges. This article will focus on the concept and history of the term infrastructure, and then take a deeper dive into the word as it associates with technology i.e. IT infrastructure management. 

We will also discuss IT infrastructure services, IT infrastructure management services, IT infrastructure solutions, IT infrastructure solution provider, and IT infrastructure and its components. With this, we will also recommend choosing the best IT infrastructure management solution for your institution.

IT Infrastructure Services

Information Technology (IT) infrastructure management, not to be amazed at the vast responsibilities of IT management. It is the administration and management of crucial operational components to efficiently, effectively, and proactively use technology, data, etc. 

These components comprise the computers, networking, servers, storage, data, physical and virtual capabilities as well as software, procedures, policies, staffing, security, training, mobile and virtual functionality, and cloud-based services that comprise the IT infrastructure. All-around, IT infrastructure management services are almost aligned with widespread corporate operations, techniques, and objectives. 

The IT infrastructure services consist of all components that support the management and usability of data. These comprise the physical hardware and capabilities incorporating data centers, data storage and retrieval, legacy interfaces, network systems, and software to support the industry objectives of an enterprise. The structure also involves hiring, testing, training, policy, procedure, upgrades, and improvements.

What Is Infrastructure Management?

The word infrastructure defines the structures needed for the operation of a physical facility or company operation. Infrastructure management has developed to involve the true backbone of the company, technology. This is implied as IT infrastructure management.

The goal of IT infrastructure management is to deliver structure and control of the functions accountable for various technical operations that commonly incorporate software, hardware, and networking in both physical and virtual environments.

The central purpose is to minimize downtime and maintain industry productivity. Because of the complexity of IT infrastructure services, it is not unusual for IT infrastructure management to be halted into substructures, like network management, systems management, and storage management. 

Moreover, an enterprise IT infrastructure management team is generally liable for the following crucial IT components and services:

  1. Asset lifecycle
  2. Capacity monitoring/planning
  3. Storage
  4. Network usage
  5. Availability
  6. Energy consumption
  7. Environmental issues
  8. Facilities comprising data center infrastructure management
  9. Physical and virtual assets
  10. Wireless and wired network operations
  11. Hardware
  12. Software
  13. Security (malware or virus protection)
  14. Mobile connectivity
  15. Maintenance or service updates

The team depends heavily on actual or near real-time management and monitoring solutions to strengthen productivity. 

Comprehensive Remote Infrastructure Management

With the increasing number of geographically disparate institutions, in addition to cloud technology, and remote workers, offsite data centers, Remote Infrastructure Management (RIM) enables the centralized monitoring and management of these unique elements that make up developing enterprises. RIM is organized by either in-house IT technicians or outsourced to IT service providers who possess the tools and are versed in governing remote infrastructure. 

Infrastructure Project Manager

Various technical and non-technical roles compose an IT infrastructure management group. Nonetheless, an Infrastructure Project Manager (IPM) has some different responsibilities when it comes to managing infrastructure-specific projects, such as improvements, integrations, and restorations. Infrastructure project management includes multiple general project management components like planning, performance, testing, monitoring, and project closure. 

Still, it is also highly technical as all projects are related to maintaining the chronic operation of the IT infrastructure services. IPMs generally have a combination of ongoing projects without defined end dates, whereas conventional PMs work on discrete operations with a definitive due date. 

To Select the Right IT Infrastructure Management Solution

The solutions available today emphasize multipurpose functionality to benefit homogeneous or heterogeneous industry environments. Thus, they demand features like the comfort of deployment and aim, instant insight and views, and predicting proactive monitoring. These software-based systems are further demonstrated to have components of self-learning that gain industry or firm effectiveness.

Before selecting a solution, IT management staff must first specify the controls, services, and reporting that are both essential and desired to improve operations, before naming vendors for exhibits.

Multiple of today’s tools possess scalable systems that deliver onsite and remote facilities for physical and virtual management, and involve dashboards from vendors who propose training, consulting, and enhanced assistance. Think back to the solution you select and must address your unusual industry needs. 

For more complex characteristics of the solution decision-making procedure, assess the following functional areas:

  1. Infrastructure lifecycle management lets say the lifecycle of an infrastructure asset from planning, through the system, and disposal of end-of-life
  2. Capacity optimization and resource forecasting
  3. Network monitoring of the whole infrastructure, comprising routers, switches, firewalls, VPNs, appliances, etc.
  4. Resource allowance
  5. Trend analysis and reporting across many data sources
  6. Threshold value alerting, triggers, and remediation
  7. Potential to “self-learn” to improve operational functions
  8. Heterogeneous environment support, incorporating virtual and cloud
  9. Support for industry-standard protocols, like WMI and SMTP
  10. Remote and mobile access
  11. Network security functions
  12. Automation
  13. Detection of difficult resources and perform preventative action
  14. Network utilization and system health checks

Support for widespread services such as Active Directory and Microsoft Exchange

Additionally, various vendors tout comfort of deployment, seamless integration, and real-time impressions into infrastructures that have many platforms, providers, and appliances. There are several offerings from vendors comprising Hewlett-Packard, BMC, Microsoft, IBM, and CA Technologies. Few vendors help to integrate legacy or developed technologies into a single-solution approach. 

While looking toward the future of combined infrastructure management services and solutions, the trend proceeds towards the adoption of public, private, and hybrid cloud offerings to create new infrastructures, enhance new capabilities, or incorporate with legacy systems.

In today’s allocated workforce, the IT management team must possess visibility into work, as it’s getting accomplished, to keep teams concentrated and on schedule. That’s why leading IT operations experts use Smartsheet to improve throughout and perform at ultimate efficiency. Smartsheet is a cloud-based work surveillance and automation outlet that enables enterprises and teams to function better.

IT Operations teams around the world aim Smartsheet to trace and manage software migrations,  software development, and more. Enhance accuracy with real-time updates and share your work with internal and external teams to improve alliance. Seamlessly manage vendor onboarding and paperwork, rapidly recognize and mitigate risks and maintain auditable records, and increase visibility into problem patterns, manage resources, and organize sprints, all in one prominent information hub.